Overview
Thank you for shopping at SK Gold Cast. Since we specialize in silver jewelry, we aim to provide high-quality products and a smooth shopping experience.
Returns
We accept returns under the following conditions:
- The return request must be raised within 15 days of delivery
- The item must be unused, unworn, and in original condition
- The product must be returned with original packaging, tags, and invoice
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized jewelry
- Items purchased during clearance or special sale
- Products damaged due to misuse or improper handling
Refunds
Once we receive and inspect your returned item:
- You will be notified about the approval or rejection of your refund
- If approved, the refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
- Shipping charges (if any) are non-refundable.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect product delivered
To request an exchange, contact us within 48 hours of delivery with proper proof (images/video).
Return Process
To initiate a return:
- Email us at skgoldcast7@gmail.com
- Provide your order ID and reason for return
- Our team will guide you through the return process
Customers may be responsible for return shipping costs unless the product is defective or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or wrong item:
- Inform us within 48 hours of delivery
- Share clear photos/videos as proof
We will arrange a replacement or refund at no extra cost.
Contact Us
For any questions related to returns or refunds, contact us:
Phone: +91 70631 72918
Email: skgoldcast7@gmail.com